Joke of an estate agents. Didn't provide us with any information prior to moving in to our property, most of which we had to find out via neighbours. We were told to report to Jess with any issues we have, and she never got back to us on almost all issues we raised. Terrible communication. Anytime you try and ring with an issue instead of emailing, you're met with "We'll get back to you on that." (They never got back to us). We waited months on end for little issues such as replacing transformers to take place due to their lack of communication. I couldn't be happier that our flat has been taken over by a new landlord. I am unable to speak for other Martin & Co branches, but the one on Liverpool Road is a shambles

Really bad service. Rang the Manchester branch, they were supposed to get back, never did, when I rang back the same guy answered asked me what it was regarding, I started explaining, then at the end of 5 mins of explanation there no one listening, after which I hear a woman speak, then he comes back on and asks me to explain again to which I say I just did n he puts the phone down on me twice and then doesn’t pick up the phone. Absolutely disgusting customer service. Wouldn’t even give them 1 star.

Absolutely awful service. If you don't want to deal with disrespectful staff, have your problems with the property last months when they could be easily sorted and been lied to in every single ocasion you manage to talk to the useless staff, please AVOID. I've never seen such a poor service from a letting agency, such a bad organisation and to make it worse it seems almost impossible to talk with an area manager to complain for the incompetence of the people you have the disgrace to deal with in this office. From the agents to the manager there, don't know who is worse. This is NOT a serious letting agency so please save yourself a few headaches and go with someone else, can't imagine you'll find a worse service elsewhere. If you have the chance to choose don't let Jess Miles deal with your contract, and if you have any problem and need to contact with Donna (the manager there) it won't do any good as she doesn't seem to care either. They'll be terrible with you and even when you point out the continuos mistakes from their end you have to see them laughing at your face and don't even have the decency of apologizing. Awful, terrible, rude, unprofessional in so many levels. AVOID.

I called the branch to enquire about properties that had been advertised on Rightmove. The employee was very rude and abrupt when asking about the date I would be ready to move in. I initially overlooked this and continued with the interaction but following more rudeness I calmly expressed my dissatisfaction. I was told to “piss off”. I then told him that I would be making a complaint and he responded with “I couldn’t give a flying f**k”. I understand that estate agents may get busy at times and have a lot of people who are wasting time but I don’t think this is an acceptable way to deal with a potential client.

Simply the worst estate / letting agents I ever had the displeasure of dealing with. The lethal combination of extortionate fees, disrespectful staff and horrendous service. Having rented property with different agencies over the years, Martin & Co, Central Manchester are easily the worst I've come across by a country mile - and that really is saying something. Please save your money, effort and precious time by AVOIDING them at all cost.

Absolutely awful service. If you don't want to deal with disrespectful staff, have your problems with the property last months when they could be easily sorted and been lied to in every single ocasion you manage to talk to the useless staff, please AVOID. I've never seen such a poor service from a letting agency, such a bad organisation and to make it worse it seems almost impossible to talk with an area manager to complain for the incompetence of the people you have the disgrace to deal with in this office. From the agents to the manager there, don't know who is worse. This is NOT a serious letting agency so please save yourself a few headaches and go with someone else, can't imagine you'll find a worse service elsewhere. If you have the chance to choose don't let Jess Miles deal with your contract, and if you have any problem and need to contact with Donna (the manager there) it won't do any good as she doesn't seem to care either. They'll be terrible with you and even when you point out the continuos mistakes from their end you have to see them laughing at your face and don't even have the decency of apologizing. Awful, terrible, rude, unprofessional in so many levels. AVOID.

Terrible service. Didn't get a contractor around to my flat to fix a simple issue, the landlord stepped in after 3 months and actually got it sorted for me. They are rude, lazy and just very bad when it comes to getting anything done. Currently calling them now in fact, but the man at the office who he tells me is just there to answer the phones is aweful at his job. Tells me a contractor will call me within the hour, doesn't, so I call back to get the contractor's number and he puts me in hold for 10 minutes before hanging up the phone. Now he simply isn't answering the phone at all. Don't use these people.

Terrible service. Didn't get a contractor around to my flat to fix a simple issue, the landlord stepped in after 3 months and actually got it sorted for me. They are rude, lazy and just very bad when it comes to getting anything done. Currently calling them now in fact, but the man at the office who he tells me is just there to answer the phones is aweful at his job. Tells me a contractor will call me within the hour, doesn't, so I call back to get the contractor's number and he puts me in hold for 10 minutes before hanging up the phone. Now he simply isn't answering the phone at all. Don't use these people.

I called the branch to enquire about properties that had been advertised on Rightmove. The employee was very rude and abrupt when asking about the date I would be ready to move in. I initially overlooked this and continued with the interaction but following more rudeness I calmly expressed my dissatisfaction. I was told to “piss off”. I then told him that I would be making a complaint and he responded with “I couldn’t give a flying f**k”. I understand that estate agents may get busy at times and have a lot of people who are wasting time but I don’t think this is an acceptable way to deal with a potential client.

Worst service of all. The agents are never polite to the tenant. I don't think they are working. They never replied back to the email and sent me any notification before I asked. The service fee is quite expensive which I cannot also understand. As a tenant, AVOID using this agency.