he worst letting company I had to deal with. They will promiss you everything what you ask for but things never happend. We have been promissed with change carpets on the day we moved in. We had to contact them for more then 9 months and after that time period they finally changed them. Everytime when we had some query, something damaged or item for replacement, they had excuses in type "lanlord is currently on holiday".Waiting time for answer is also ridiculous and sometimes you don't get answer at all. All service fees are overprice which I don't understand, becouse no one of them do their job. Company based on arogant people with lack of willingness to work. Never again

Poor customer service. My viewing was rearranged due to the request of this company, who were made aware when I made the viewing that I was travelling from 250 miles away. However nobody turned up, after attempting to call over 5 times I finally got through, I was told that somebody would call me back after 10 minutes. This did not happen. After another half an hour I called back, which took a further 8 attempts, I was told the same thing again. Overall I waited for an hour and 15 minutes and I am still waiting on the phone call that was due "in 10 minutes". This company clearly is unprofessional and made no effort to right their wrongs also making no attempt to apologise along the way, absolutely appalled your employees are willing to treat your customers in this manner.

I am compelled to share my experience as prospect buyer. First of all, no one was at the building when I arrived on time. I waited 10 minutes before calling the office, someone then hung up on me before she could find out where the agent was! When the agent eventually showed up 15 minutes late, he said "our office is only around the corner, you should have come there first". He suspected my unhappiness, and checked if I was okay. When I told him someone hung up on me, he insisted it was the silence of call waiting. I heard the end of call beep before the dead tone, he was walking to the property, yet he insisted he was right and I was wrong. I may not be in the mood to check out the property any longer as you can imagine, but I did anyway. Yet he couldn't answer many questions at all, "need to check with landlord", "landlord hasn't got back to us", yet they've been marketing the property for two months! A complete time wasting experience, now I know whom I won't be calling when it comes to buy, sell or let properties!

Terribly unorganized and really not friendly on the phone. I was waiting at the place to view a property when i was told my viewing will be cancelled because the agent being late and he will go straight to see the next scheduled appointment. Later, before the rescheduled viewing, it was cancelled again in a rather unfriendly way.

Absolute worst letting company I have ever dealt with. Nothing but false promises of replies, saying you need to send an email yet they never reply to emails. Somehow James Murphy has made it to management in the past 12 months that I have unfortunately been with Martin and Co, despite being the most useless agent that I have ever worked with! If you're going to try and work with this agency, make sure you hire a solicitor at the same time as you're going to need one. I certainly have.

Absolute worst letting company I have ever dealt with. Nothing but false promises of replies, saying you need to send an email yet they never reply to emails. Somehow James Murphy has made it to management in the past 12 months that I have unfortunately been with Martin and Co, despite being the most useless agent that I have ever worked with! If you're going to try and work with this agency, make sure you hire a solicitor at the same time as you're going to need one. I certainly have.

I am compelled to share my experience as prospect buyer. First of all, no one was at the building when I arrived on time. I waited 10 minutes before calling the office, someone then hung up on me before she could find out where the agent was! When the agent eventually showed up 15 minutes late, he said "our office is only around the corner, you should have come there first". He suspected my unhappiness, and checked if I was okay. When I told him someone hung up on me, he insisted it was the silence of call waiting. I heard the end of call beep before the dead tone, he was walking to the property, yet he insisted he was right and I was wrong. I may not be in the mood to check out the property any longer as you can imagine, but I did anyway. Yet he couldn't answer many questions at all, "need to check with landlord", "landlord hasn't got back to us", yet they've been marketing the property for two months! A complete time wasting experience, now I know whom I won't be calling when it comes to buy, sell or let properties!

Unacceptable service, poor communication with the tenants. Cleaning service didn't clean the house when we moved in but they applied cleaning fees when we moved out.

I am compelled to share my experience as prospect buyer. First of all, no one was at the building when I arrived on time. I waited 10 minutes before calling the office, someone then hung up on me before she could find out where the agent was! When the agent eventually showed up 15 minutes late, he said "our office is only around the corner, you should have come there first". He suspected my unhappiness, and checked if I was okay. When I told him someone hung up on me, he insisted it was the silence of call waiting. I heard the end of call beep before the dead tone, he was walking to the property, yet he insisted he was right and I was wrong. I may not be in the mood to check out the property any longer as you can imagine, but I did anyway. Yet he couldn't answer many questions at all, "need to check with landlord", "landlord hasn't got back to us", yet they've been marketing the property for two months! A complete time wasting experience, now I know whom I won't be calling when it comes to buy, sell or let properties!

Having lived in rental accommodation for the last tens years in Manchester I can say Martin and Co. are comfortably the worst agency I've ever dealt with. Don't get back to you for really simple queries, always feel like you're bothering them and they gave permission to a repair team to gain entry to the flat without prior consent from me to mention a few things. Avoid these clowns.