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Charters

Estate Agent - please upgrade your subscription to display your Google & Facebook reviews here. Contact: sales@viewagents.com
A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
20.04.2016
Professionalism with a personal touch

Well done Leanne! When the chain reached a difficult hurdle I felt that Leanne really empathised with my situation and remained supportive and calm throughout. It was a situation that was completely beyond my control and I know she was able to keep the chain together. I'm extremely relieved to have got through a very stressful time and a huge upheaval when at times it looked very tricky. Leanne was always personable and I really felt she was listening to me and not just engaging in estate agent style platitudes. She was always easy to reach on the telephone and always returned calls if requested. This is my first experience of Charters and my impression is that it is a well oiled machine! I am also impressed by the initial process of finding the right property for me. Charters really listened to my needs and advised me to look at a house that I possibly would have overlooked. And it turned out to be perfect for me.

Reply from agent

Hello and 'Thank You' Eileen for your lovely observations and positive impressions of both Charters and our team efforts, namely Liz and Leanne, in facilitating not only your initial search but also your successful conclusion. Our best wishes for life in your new home.

5.00 /5
13.04.2016
Leanne is a star

Leanne managed the sale of our flat in St cross and the purchase of our house in Otterbourne. She was always fully on top of the chain, working with the vendors and solicitors alike to ensure that things were progressing. Her communication was exemplary, this allowed us to plan our respective moves accurately. The service Leanne and charters provided exceeded our expectations and made a stressful process as straight forward as possible. For our next move I hope to work with Leanne again

Reply from agent

Hello Ross and thank you so much for your kind review of Leanne and Charters in Winchester. Delighted to hear communication was exemplary and that your expectations were exceeded. We look forward to assisting you again in the future. Many thanks.

5.00 /5
13.04.2016
Great service

Nony was great and made the negotiation process quick and easy. All of my questions were fully answered. Charters also made the buying process smooth and stress free. Thank you!

Reply from agent

Hi Rob, many thanks for your 5STAR review. We are glad to hear your experience was made both smooth and stress free thanks to the efforts by Nony and the Charters Winchester team. Thank you.

5.00 /5
13.04.2016
Excellent service

I have recently purchased a house in Winchester. Nony actually listened to what my requirements were and suggested houses that fitted the bill rather than any house that was on the market.. Charters were in constant communication, returned phoned calls and were very professional. Leanne ensured that we reached the exchange date agreed and worked well with all parties. When I sell it will be through Charters as I have seen how hard they work to secure a sale!

Reply from agent

Thank you Tamara for highlighting the listening and communications skills demonstrated by both Nony and Leanne, following your recent purchase through Charters in Winchester. Fantastic to hear your pledge about your decision to sell with us too! Don't leave it too long... Many thanks.

5.00 /5
12.04.2016
Fantastic

So helpful and never failed to be professional but personal at the same time. Dont know what we would have done without her.

Reply from agent

Hi Rob, We are naturally glad to hear your positive feedback in recognition of Jo's support during your recent move. Thanks so much.

5.00 /5
12.04.2016
Professional with a kind understanding approach

Like most sales mine certainly had its ups and downs . Leanne was so very kind , thoughtful and extremely professional in how she dealt with these . She always made time to listen as though I was her only client and never failed to do what she promised . I would not hesitate to recommend her and also the rest of the professional and very approachable team at Charters . I would certainly use them again .

Reply from agent

Hello Carole, many thanks for sharing your experiences of Charters and in particular with Leanne. Many clients comment and share the same view, in that Leanne demonstrates that all important 'personal touch' thus making you feel that you are the only client. It is a great skill but we know that Leanne also truly cares. Thank you.

5.00 /5
12.04.2016
Amazing agent! very helpful at all times! An asset to the company! Well done!

5.00 /5
12.04.2016
Excellent agent!

I cannot fault Connor's dogged determination to help us find a house in Alresford. He called whenever he knew there was something suitable coming on the market and made sure we were the first through the door. He was always honest and polite, arrived at all viewings on or ahead of schedule and made sure we all respected the owners wishes as we viewed the houses. We have used Charters to rent as well and in both cases, I could not fault them as an Estate Agent.

Reply from agent

Hi and many thanks Micaela for sharing your 5STAR feedback following your interactions with Connor and Charters. Great to have you as a fan! Come back soon...

5.00 /5
09.04.2016
Excellent selling experience with Leanne Conyer at Charters

Leanne was the lead contact in our selling relationship with Charters. The whole experience from start to finish was professional, urgent, informed and caring. I would recommend anyone selling their property on their patch to use them. Even when the inevitable bumps in the road occurred with buyers, their experience and skills got us all through smoothly and with diligence. We really felt that Charters and Leanne in particular understood great customer service, better than any organisation I have ever used. Whilst I am sure we could have shopped around for a cheaper fee, I feel we actually were net beneficiaries from their ability to negotiate hard on our behalf. Will use Charters again in the future and recommend others do too.

Reply from agent

Christopher, thank you so very much for touching on the subject of fee vs. customer service, so often overlooked by many in the early days of seeking an agent to represent them. Fortunately, testimonials such as yours help to underline the range of differences in service levels found within our industry. Naturally we are delighted that you received and also recognised the efforts made by our wider Charters team and in particular Leanne. Thank you.

5.00 /5
07.04.2016
Excellent financial advice and service by Kevin Hogan

Would highly recommend Kevin. He managed our mortgage application professionally and gave clear advice. He was well-connected to borrowers and we managed to secure our mortgage quickly with minimum hassle. He was always in communication with us and our agent and made the process of buying our house much easier.

Reply from agent

Thank you Catherine for your positive feedback following your mortgage and finance process, managed by Kevin at Charters in Winchester. Glad to hear the support made your experience a good one. Many thanks.

Contact details

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Address

2 Jewry Street, Winchester, Hampshire, SO23 8RZ, South East, UK, SO23

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Our team

Adel Viragh-Zsupan

Elliott Trodd

Nony Kerr-Smiley

Jas Pone

Vicky Kent

Robert McLaughlin

Liz Pauls

Oliver Purvis

Catherine Eaton

Tim Branston

Kevin Hogan

Simon Aston

Tom Meek

Ellie Kerr-Smiley

Karean Warburton

Charlotte Beale

Jo Knight

Dominic Bennett

Victoria Richardson

Richard Timson

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